Influencers
The RASCoLS of Influence
Reciprocity
Authority
Scarcity
Consistency/Commitment
Likingness
Social Proof
“o” for Others
we feel obligated to return favors performed for us
we look to experts to show us the way
the less available the resource, the more we want it
We want to act consistently with our commitments and values
The more we like people, the more we want to say yes to them
We look to what others do to guide our behavior
“If operators are busy, please call again.”
vs.
“Operators are waiting, please call now.’
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The Power of Social Proof
“If operators are busy, please call again.” – Mental Image: Perception of others’ action, even if completely anonymous
“then other people like me also watching and calling”
vs.
“Operators are waiting, please call now.” – Mental Image: scores of bored inactive reps waiting by silent phones
indicative of low demand and poor sales